Patient Access Representative

CommonSpirit Health • Dodge City, KS

15d

About The Position

The Patient Access Representative contributes to the patient experience by providing organized, courteous customer service during pre-admission, admission, and registration. The role interviews patients to gather demographic and financial information, verifies insurance benefits, explains financial requirements, and collects patient payments. It also serves as a mentor to new associates.

The representative completes patient clinical and financial data accurately and promptly, uses technology to verify and document insurance eligibility, obtains signatures, checks information for accuracy, and scans documents into the electronic patient record as applicable. The role maintains departmental accuracy standards and protects patient confidentiality while ensuring the quality and integrity of captured information.

Requirements

• High school diploma or GED.
• Strong organizational and customer service skills.
• Attention to detail in information gathering and financial processes.
• Ability to communicate complex information effectively.

Nice To Haves

• Office experience in a healthcare environment.
• Knowledge of medical terminology.
• Ability to multitask and prioritize.

Responsibilities

• Pre-admit, admit, and register patients in a timely, accurate, and courteous manner.
• Interview patients to collect demographic and financial information.
• Verify and document patients’ insurance eligibility and benefits using technology.
• Explain financial requirements and collect the patient’s portion before or at the time of service, following MSE.
• Obtain signatures, verify information, and scan documents into the electronic patient record as applicable.
• Maintain accuracy within departmental guidelines and protect patient confidentiality.
• Mentor new associates.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED