Patient Access Representative

Allina Health • Shakopee, MN

13d • $23 - $33 • Onsite

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. Its mission is to provide exceptional care, prevent illness, restore health, and provide comfort, while supporting employee well-being and career growth.

The Patient Access Representative greets patients in person and completes a standard registration process by collecting demographic and financial information and entering it into the electronic medical record. This position is 0.7 FTE, with 56 hours per two-week pay period, an 8-hour day/evening shift, and an every-other-weekend rotation. The role is based at 1455 Saint Francis Ave, Shakopee, MN 55379-3374, in the RCM St Francis Patient Access department.

The position pays $22.85 to $32.79 per hour in base pay. Starting pay depends on factors such as experience, education, and applicable union agreement; shift, weekend, or other differentials may also be available. Benefits and eligibility depend on FTE and union representation.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies.
• 2 to 5 years of revenue cycle experience.
• 2 to 5 years of customer service experience.
• 0 to 2 years of general office experience.
• 0 to 2 years of experience using computers, including an electronic medical record, Microsoft Word, Excel, and Outlook.

Nice To Haves

• High school diploma or GED.

Responsibilities

• Greet and welcome patients in person.
• Collect patient demographic and insurance information.
• Check in or interview patients to complete appropriate paperwork.
• Direct patients to appointments or procedures.
• Document issues and resolutions in the electronic medical record.
• Assist with scheduling add-on appointments as needed.
• Verify payer eligibility and benefits information and interpret results.
• Obtain cost information and explain it to patients when necessary.
• Obtain patient signatures as needed.
• Collect co-pays or deductibles, determine whether patients need financial counseling, and offer to explain available resources.
• Order supplies in the designated work area as needed.
• Use resources, tools, and procedures to complete accounts in assigned work queues.
• Assist patients with completing requests for information forms and submit them to the appropriate department.
• Gather medical record information from departments for collection and distribution as needed.
• Mentor new staff as needed.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability coverage.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed