Patient Access Representative

Tyvan LLC

About The Position

The Patient Access Representative (PAR) supports the emergency center’s operational efficiency by ensuring a smooth patient check-in and check-out process. The role requires strong communication and organizational skills, along with a commitment to patient confidentiality and safety. The position helps create a supportive, efficient Emergency Center environment so patients can receive care while facility standards are upheld. The representative performs front desk, registration, scheduling, and financial tasks; helps maintain facility cleanliness and supplies; communicates with patients, families, physicians, and team members; and participates in staff meetings and performance improvement activities. Additional tasks or projects may be assigned by management.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a Patient Access Representative role within a hospital, emergency room, or clinic.
Proficiency navigating and using Electronic Medical Records (EMR).
Understanding of and compliance with hospital policies and procedures.
Commitment to ongoing education and professional development.
Ability to perform the listed physical activities, including frequent bending, squatting, twisting, and lifting up to 20 pounds unaided or 50 pounds with assistance.

Nice To Haves

Previous experience in medical registration, admitting, and scheduling in an emergency room setting.

Responsibilities

Greet patients and guests in a cheerful manner.
Determine the services patients need and direct them accordingly.
Collect demographic information and obtain required signatures to support billing accuracy.
Maintain patient information logs and handle phone inquiries professionally.
Manage office supplies and maintain a clean, welcoming environment.
Collect co-payments and account-balance payments by cash, check, or credit card.
Maintain an accurate financial ledger and reconcile patient accounts daily.
Help maintain cleanliness throughout the facility, including patient areas and restrooms.
Interact courteously with patients, families, physicians, and team members while upholding the Emergency Center’s core values.
Attend monthly staff meetings and participate in performance improvement activities.
Assist management with additional tasks or projects as assigned.
Ensure appropriate supplies are stocked in patient care areas.
Assist with patient restraint procedures and related documentation as needed.
Attend scheduled meetings as required.