Patient Access Representative
About The Position
The Patient Access Representative is the patient’s first impression of OrthoNebraska and provides high-quality service in a fast-paced environment. The role includes entering patient information accurately into the electronic medical record, verifying insurance, scheduling appointments, and collecting upfront payments. The representative works across the Algonquin, Barrington, Huntley, and Elgin, Illinois locations and must be willing to float between all listed sites. This is a part-time position for 24 hours per week, Monday through Friday, with rotating evenings and Saturdays. The pay rate is $18 to $22.50 per hour, based on experience.
Requirements
- High school diploma or equivalent.
- At least 2 years of customer service-related experience.
- Ability to pass a background check.
- Successful completion of pre-employment TB and drug screening and background check; obtain active licensures per job requirements.
- Ability to float between the Algonquin, Barrington, Huntley, and Elgin, Illinois locations.
- Interpersonal skills including a welcoming personality, customer-service focus, empathy, a positive and professional image, teamwork, strong communication, critical thinking, adaptability, and flexibility.
- Ability to meet the physical requirements of sedentary work: sitting most of the time, with brief periods of walking or standing, and exerting up to 10 pounds of force occasionally or a negligible amount frequently.
Nice To Haves
- At least 2 years of prior healthcare experience.
- At least 2 years of experience working in a fast-paced environment.
- Understanding of the revenue cycle.
- Proficiency with an electronic medical record and/or experience using computer software programs in the workplace.
Responsibilities
- Provide exceptional customer service and place patients’ needs above all else.
- Use multiple computer software programs simultaneously.
- Preregister patient charts before service.
- Verify insurance eligibility.
- Collect copayments and patient balance payments professionally.
- Enter patient demographic and insurance information into the electronic medical record accurately and efficiently.
- Check patients in efficiently, completely, and with a personalized approach.
- Schedule appointments accurately, prioritizing patient convenience.
- Create a lasting impression that differentiates Fox Valley Orthopedics from other organizations.
- Assist patients with wayfinding around the campus.
- Help patients with paperwork when necessary.
- Maintain confidentiality and respect patient rights.
- Attend and actively participate in team meetings, which may occur outside normal business hours.
- Comply with safety activities, policies, procedures, and regulatory requirements.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
