Patient Access Representative - AGP

Cleveland Clinic • Tallmadge, OH

4d • Onsite

About The Position

The Patient Access Representative works in the Emergency Department and helps provide an exceptional experience for patients, families, and visitors. The role includes registration, insurance eligibility, copayment collection, self-screening, and scheduling services. It offers a foundation for career advancement within Cleveland Clinic. The caregiver cross-trains across patient access areas and may serve as a Super User and resource for training new caregivers.

The role is based at the Medical Office Building Tallmadge. The description specifies day work and notes every third Saturday at Stow Health and Wellness. Selected candidates must attend all days of a two-week, on-site EPIC training program, Monday through Friday, 8:00 a.m. to 4:30 p.m., at Stow Health and Wellness Center. After training, the caregiver begins the assigned schedule or shift.

Requirements

• High school diploma or GED and two years of experience in a customer-facing role, or an associate degree and one year of experience, or a bachelor's degree.
• Knowledge of medical terminology sufficient to understand physician orders, or completion of a medical terminology course within one year.
• Basic PC software application knowledge and ability to use multiple data systems.
• Ability to work confidently and efficiently in an Emergency Department setting.
• Ability to attend all days of the required two-week, on-site EPIC training program.
• Dexterity sufficient to operate a PC and other office equipment.
• Good visual acuity through normal or corrected vision.
• Ability to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.
• Follow standard precautions and use personal protective equipment as required.

Responsibilities

• Perform registration and obtain demographic, insurance, medical, and financial information.
• Cross-train to staff patient access areas, including the front desk, admitting office, Emergency Department, and cash register.
• Function as a Super User and provide training support to new caregivers.
• Provide registration and cash collection access in Epic.
• Assist with insurance eligibility, copayment collection, self-screening, and scheduling services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level