Patient Access Representative

CommonSpirit Health • Papillion, NE

19d • Onsite

About The Position

At CHI Health Midlands, we proudly serve Sarpy County and surrounding areas in Nebraska with patient-focused care. Our facility was designed with the patient viewpoint in mind, setting a tone for a more comfortable, less stressful hospital stay. We provide our patients with some of the highest quality scores in the country in heart and vascular, emergency, and surgical care. Also, we offer high quality care in diagnostics/radiology, women's care, home care, orthopedics, sleep and breathing disorders.

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service. Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.

Requirements

• High school diploma or GED
• At least one year of relevant experience in a healthcare or patient access setting
• Solid foundation in computer software, including Microsoft Office (Word, Excel) and data entry
• Strong understanding of insurance payers
• Real-time eligibility verification
• Detail-oriented
• Excellent communication skills
• Upholds strict HIPAA privacy standards
• Dedicated to providing high-quality, patient-centered care
• Knowledge of patient registration procedures and documentation
• Knowledge of health insurance payers
• Knowledge of real-time insurance eligibility verification

Responsibilities

• Serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience.
• Manage accurate patient registration, verify insurance eligibility, and maintain confidential documentation within electronic health records.
• Facilitate smooth access-related workflows and collaborate with internal teams.
• Utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies.
• Engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service.
• Answer inquiries and route calls.
• Maintain a professional front-office environment.
• Participate in team huddles to ensure all productivity and quality benchmarks are consistently met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED