Patient Access Representative

St. Luke's Hospital - Sugar Land • Sugar Land, TX

7d • $19 - $27

About The Position

The Patient Access Representative performs patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting. The role gathers, verifies, and updates demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation; identifies and escalates discrepancies or complex scenarios; supports workflow during high-volume periods; and works with the care team, patients, and families to support a positive experience.

The representative is expected to demonstrate accuracy, strong customer service, and accountability for relationship-based care, the organization's mission and values, and privacy and regulatory requirements. Duties include registration, document management, financial-responsibility communication and payment collection, appointment scheduling, resolving routine discrepancies, and patient-facing support through approved communication channels.

Requirements

• High school graduate or GED, upon hire.
• One year of relevant experience in healthcare or a patient access setting is preferred.
• Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications is preferred.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential electronic health record documentation.
• Scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies, and escalate complex or non-standard issues using established workflows.
• Provide patient-facing support by telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.
• Support workflow during high-volume periods and work with the care team, patients, and families to support a positive experience.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED