Patient Access Representative

Women's Care•Brandon, FL

11d

About The Position

The Patient Access Representative is the first point of contact for Women’s Care patients and visitors and plays a key role in creating a positive patient experience. The role collects and verifies information for new and incoming patient registration, maintains accurate patient profiles, supports scheduling and billing encounters, and helps ensure patients receive courteous, timely service. The position is based at 515 S Kings Ave, Suite 1300, Brandon, Florida.

Requirements

High school diploma or equivalent required.
Exceptional customer service experience and a genuine desire to help others and provide a positive patient experience.
Strong organizational skills.
Customer-centric approach and a warm, welcoming, professional demeanor.
Strong verbal and written communication skills.
Deadline-driven and detail-oriented.
High level of computer literacy and ability to use or quickly learn computer programs, including Microsoft Office.
Ability to multitask in a high-volume, dynamic atmosphere.
Ability to communicate and work efficiently with patients, coworkers, and providers.
Dependable, reliable, and punctual.

Nice To Haves

Preferably one year of experience working in a medical office or healthcare setting; OB/GYN experience is a plus.
General knowledge of medical terminology and billing.
Experience with an electronic medical records system, especially eClinicalWorks (eCW).

Responsibilities

Greet patients and visitors promptly and courteously.
Obtain and confirm patient demographics, update patient profiles, and verify identification according to the patient identification policy.
Collect payments, assist with billing concerns, and support time-of-service collection expectations and goals.
Scan insurance cards, identification, and other pertinent information into the EMR system while complying with HIPAA requirements and applicable authorization and medical-record procedures.
Set up payment plans for patients who cannot pay balances in accordance with the payment plan policy.
Understand financial policies and patient forms and answer related questions clearly.
Answer a high volume of incoming phone calls and respond promptly to patient emails in accordance with Women’s Care values.
Confirm all unconfirmed appointments for the next business day.
Monitor the lobby, keep patients informed about provider delays, and help patients who have difficulty with online registration or forms.
Schedule and reschedule appointments and schedule follow-up appointments at patient checkout.
Serve as a backup in verifying insurance information and determining possible patient payment responsibility.
Verify insurance eligibility and registration are complete before patients are seen by providers.
Ensure appointments in eCW are checked out or appropriately updated at the end of each day.
Keep the lobby and front area tidy and presentable, including cleaning the waiting room when necessary.
Demonstrate Women’s Care’s mission and core values and comply with HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.