Patient Access Representative

R1 • Baltimore, MD

3d • Onsite

About The Position

R1 is hiring an on-site Patient Access Representative at Ascension St. Agnes Hospital in Baltimore. The role is a frontline healthcare customer service position and the first point of contact for patients, helping them access care through a fast, compassionate, and accurate registration experience. No healthcare background is required; training is provided. The position offers exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations, with opportunities for career growth within R1.

The schedule is Sunday through Tuesday, 7:00 a.m. to 7:00 p.m., and Wednesday, 7:00 a.m. to 1:00 p.m. The stated base pay range is $16.12–$23.21 per hour. Individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.

Requirements

• High school diploma or GED.
• Exceptional customer service, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly while maintaining strong attention to detail.
• Comfort with shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is not required.

Responsibilities

• Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
• Answer phones and quickly gather accurate patient information in a fast-paced environment.
• Help ensure timely access to care by minimizing registration delays and answering questions with clarity and compassion.
• Support and reassure patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED