Patient Access Representative - Specialty Clinics
About The Position
The Patient Access Representative provides front-line support to the Specialty Clinics department by coordinating and performing office activities effectively and efficiently. The role greets and registers patients, supports check-out, and schedules future appointments as applicable. It also handles patient communications, account work queues, medical records, referrals, and pre-certifications. The position is typically performed in an office environment. The employee is accountable for meeting job-specific obligations and complying with organization policies and procedures.
Requirements
- High school diploma or equivalent (GED).
- Communication, customer service, clerical, and confidentiality skills.
Nice To Haves
- At least 1 year of related work experience.
Responsibilities
- Check patients in for appointments and accurately verify demographics.
- Complete check-in procedures, monitor patient wait times, communicate changes to patients, and provide kiosk support where applicable.
- Apply insurance ranking guidelines to assign primary, secondary, and tertiary insurance and interpret insurance responses.
- Provide required disclosure and privacy information and obtain legal and financial signatures.
- Explain financial obligations and collect applicable fees at the time of service.
- Explain and complete required regulatory forms with patients.
- Schedule follow-up appointments and specialty or ancillary services as possible.
- Process messages about appointments, referrals, prescriptions, and complaints received through multiple channels.
- Notify patients or guarantors of anticipated financial responsibility, including copays, deductibles, or coinsurance, and collect amounts due.
- Post cash according to department guidelines.
- Independently work queues to ensure timely resolution of accounts.
- Meet productivity and quality performance expectations.
- Maintain and release medical records accurately.
- Assist with referrals and pre-certifications at the time of the encounter.
- Maintain patient recall and reschedule lists.
Benefits
- Health, dental, and vision benefits starting on day one, with three medical plan choices.
- Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
- Company-paid life insurance and short- and long-term disability coverage.
- 401(k) plan with automatic Geisinger contributions.
- Paid time off accrual plan.
- Tuition reimbursement up to $5,000 per calendar year.
- MyHealth Rewards wellness program with a financial incentive.
- Adoption and fertility assistance and parental leave pay.
- Military leave pay.
- Free Care.com membership with discounted backup care.
- Employee Assistance Program with childcare, eldercare, and pet-care referrals; legal guidance; mental health visits; work-life support; and digital self-help tools.
- Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
