Patient Access Representative - Specialty Clinics

Geisinger•Scranton, PA

2d•Onsite

About The Position

The Patient Access Representative provides front-line support to specialty clinic departments by coordinating and performing office activities effectively and efficiently. The role greets and registers patients, verifies demographics and insurance information, supports check-in and check-out, and schedules follow-up appointments and services. It also handles patient communications, financial responsibilities and payments, regulatory and privacy documentation, medical record tasks, referrals, pre-certifications, and account work queues. The position is typically performed in an office environment and requires compliance with organization policies and job-specific obligations.

Requirements

High school diploma or equivalent (GED).
Communication skills.
Customer service skills.
Clerical skills.
Ability to handle office matters and confidentiality.

Nice To Haves

At least 1 year of related work experience.

Responsibilities

Check patients in for appointments and accurately verify demographic information.
Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
Provide kiosk support to facilitate check-in where applicable.
Apply insurance ranking guidelines to assign primary, secondary, and tertiary insurance for encounters, and interpret insurance responses.
Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
Explain financial obligations, notify patients or guarantors of anticipated responsibility, and collect applicable fees at the time of service.
Explain and complete required regulatory forms with patients.
Schedule necessary follow-up appointments, including specialty or ancillary services when possible.
Process multi-channel messages concerning appointment, referral, prescription, and complaint requests from patients or physicians.
Post cash according to department guidelines.
Independently work account queues to ensure timely resolution.
Meet productivity and quality performance expectations.
Accurately maintain and release medical records.
Assist with referrals and pre-certifications at the time of the encounter.
Maintain and use patient recall and reschedule lists.

Benefits

Health, dental, and vision benefits starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent care flexible spending accounts and a health savings account.
Company-paid life insurance and short- and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off accrual plan.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program, including care referrals, legal guidance, mental health visits, work-life support, and digital self-help tools.
Voluntary benefits, including accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.