Patient Access Representative

Sentara Health•Harrisonburg, VA

5d•$20 - $30•Onsite

About The Position

Sentara Rockingham Memorial Hospital is hiring Patient Access Representatives for multiple shifts in the Emergency Department and Outpatient areas in Harrisonburg, Virginia. The role is responsible for the patient registration process, including confirming patient identity and selecting the correct patient record; reviewing schedules and physician orders to register patients for the appropriate services; scanning documents such as insurance cards, identification, living wills, and powers of attorney; and entering and verifying demographic and insurance information in the electronic health record. Patient Access Representatives explain and complete regulatory and compliance documents, follow applicable privacy and compliance standards, explain and collect co-payments, deposits, and outstanding balances, and process transactions securely. They greet patients and families, answer questions, and help patients reach the correct service area at the appropriate time. The role may also include scheduling, pre-admission and discharge duties, and supervising and updating families in waiting rooms. Extensive training is provided for entry-level candidates, with opportunities for advancement.

Requirements

High school diploma or equivalent.
Two years of customer service or data entry experience.
Demonstrated proficiency in computer keyboarding skills.
Interpersonal skills.
Proper grammar, spelling, and punctuation.

Nice To Haves

An associate's or bachelor's degree may be considered in lieu of two years of experience.
Knowledge of third-party payers, ICD-9/CPT coding, and medical terminology.

Responsibilities

Verify patient identity and select the correct patient record.
Review schedules and physician orders to register patients for the appropriate service.
Scan documents such as insurance cards, identification, living wills, and powers of attorney.
Verify and enter patient demographic and insurance information in the electronic health record.
Explain and complete regulatory and compliance documents while adhering to privacy and compliance standards.
Explain and collect co-payments, deposits, and outstanding balances, and perform transactions securely.
Greet patients and families, answer questions, and direct patients to the appropriate service area at the right time.
May perform scheduling, pre-admission, and discharge duties.
May provide supervision and patient information updates to families in waiting rooms.

Benefits

Medical, dental, and vision plans.
Adoption, fertility, and surrogacy reimbursement up to $10,000.
Paid time off and sick leave.
Paid parental and family caregiver leave.
Emergency backup care.
Long-term and short-term disability and critical illness plans.
Life insurance.
401(k)/403(b) with employer match.
Tuition assistance of $5,250 per year and discounted educational opportunities through Guild Education.
Student debt pay down up to $10,000.
Pet insurance.
Legal Resources Plan.
Opportunity to earn an annual discretionary bonus, subject to established system and employee eligibility criteria.
Free and convenient parking.
Employee Assistance Program available 24/7.