Patient Access Representative

Heritage Valley Health System • Sewickley Heights, PA

34d

About The Position

The Patient Access Representative provides exceptional service to patients and their families and creates a positive first impression of Heritage Valley Health System. The role greets, interviews, and guides patients and family members through the registration process. It collects and enters patient demographic and insurance information to support accurate hospital records and billing, combines ancillary schedules for patients, and assists patients with automated check-in using patient kiosks. The position is in the Patient Registration department, which operates 24/7, and requires flexibility to work across campuses and on days, evenings, nights, weekends, and holidays.

Requirements

• High school diploma or GED equivalent.
• Customer service-focused, friendly personality, excellent communication skills, and a desire to help people.
• Willingness to learn new things and a strong work ethic.
• Ability to effectively communicate with patients and their families to obtain necessary medical information.
• Ability to analyze problems quickly, determine appropriate solutions, and perform multiple tasks at once.
• Good prioritization and organization skills.
• No experience is necessary.

Nice To Haves

• Healthcare background.
• Bachelor's or associate degree.
• Knowledge of ICD-9 or ICD-10 coding, medical terminology, billing, and health insurance rules and processes.

Responsibilities

• Greet, interview, and guide patients and family members through the registration process.
• Collect and enter patient demographic and insurance information to ensure accurate hospital records and facilitate billing.
• Combine ancillary schedules for patients.
• Assist patients with automated check-in using patient kiosks.
• Communicate with patients and their families to obtain necessary medical information.
• Analyze problems, determine appropriate solutions, and manage multiple tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED