Patient Access Representative

Essentia Health • Fargo, ND

3d

About The Position

This position greets customers and facilitates patient registration in a timely, professional, and courteous manner. It obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions, providing Essentia Health with the documents and data needed for appropriate care and compliant, accurate registration and billing. The role serves as a liaison between patients, Virtual Patient Registration Representatives, and Patient Schedulers. It also completes patient checkout, schedules physician-ordered follow-up appointments, and provides cost estimates and itineraries for upcoming appointments.

Nice To Haves

• Previous Patient Access Representative or Patient Scheduler experience.

Responsibilities

• Interview patients to obtain demographic details, financial information, and minimum health information needed to support appropriate care.
• Obtain copies of insurance cards and other identification, and update patient information in the medical record as necessary.
• Collect point-of-service data, identify and collect co-payments and down payments, reconcile the cash drawer, and report daily deposit records associated with co-payment collection.
• Maintain assigned work queues according to supervisor instructions and guidance.
• Interact positively and in a caring manner with patients, co-workers, and others to provide a high level of customer service.
• Answer incoming phone calls, schedule appointments, and refer patients to the clinical team as needed.
• Sanitize registration equipment between uses and restock basic supplies.
• Perform other clerical duties as assigned.
• Complete patient checkout, schedule physician-ordered follow-up appointments, and provide cost estimates and itineraries for upcoming appointments.

Benefits

• Medical, dental, vision, life, and disability insurance, with supplemental options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling.
• Generous time off.
• Wellness resources focused on physical, mental, and emotional health.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed