Patient Access Representative

Cleveland Clinic • Elkton, MD

5d • Onsite

About The Position

The Patient Access Representative provides business and financial services during the patient access process at Union Hospital, including face-to-face interaction with patients using a mobile workstation. The role gathers financial, insurance, medical, and demographic information to check patients in and complete registration while delivering a positive patient experience. The representative cross-trains across patient access areas, including the front desk, admitting office, emergency department, and cash register, and may serve as a Super User and resource for training new caregivers.

The listed openings are part-time morning shifts (6:00 a.m.–2:30 p.m.) and afternoon shifts (2:00 p.m.–10:30 p.m.). Selected candidates must attend all days of a two-week, on-site Epic training at Union Hospital, Monday through Friday, 8:00 a.m.–4:30 p.m., beginning on the first day. After training, the caregiver starts the assigned schedule and shift.

Requirements

• High school diploma or GED and two years of experience in a customer-facing role, or an associate degree and one year of experience, or a bachelor's degree.
• Knowledge of medical terminology sufficient to understand physician orders, or completion of a medical terminology course within one year.
• Basic PC software application knowledge and ability to use multiple data systems.
• Excellent communication, organizational, and interpersonal skills.
• Ability to attend all days of the required two-week, on-site Epic training.
• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations, ability to move up to 25 pounds.
• Compliance with the Cleveland Clinic influenza prevention program, including annual vaccination or an approved exemption.
• Successful completion of controlled-substance testing following an offer of employment.

Responsibilities

• Perform patient registration and obtain demographic, insurance, medical, and financial information.
• Cross-train to staff patient access areas, including the front desk, admitting office, emergency department, and cash register.
• Function as an Epic Super User and provide training support to new caregivers.
• Provide registration and cash collection access in Epic.
• Follow standard precautions and use personal protective equipment as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED