Per Diem Patient Access Representative
About The Position
The Patient Access Representative welcomes and interviews patients and/or their representatives in person or by telephone to provide an exceptional initial hospital experience. The role gathers demographic, health, and insurance information; obtains required signatures; and supports accurate hospital billing and reimbursement while providing professional, compassionate service. The position is onsite at 1 Associate Dr, Oneonta, NY. It includes 4–6 weeks of on-the-job training; training hours will be based on the schedule or discussed on the first day of employment. The role requires at least two shifts per pay period, with weekday availability between 7 a.m. and 7 p.m. and weekend availability between 8 a.m. and 4:30 p.m.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience.
- Ability to work onsite at 1 Associate Dr, Oneonta, NY.
- Ability to work at least two shifts per pay period: Monday through Friday between 7 a.m. and 7 p.m., and weekends between 8 a.m. and 4:30 p.m.
- Must be at least 18 years old.
- Ability to engage and communicate effectively with adults and groups at all organizational levels.
- Ability to build rapport quickly, develop trust, sustain working relationships, and represent CRH positively in internal and external meetings.
- Strong time-management and organizational skills.
- Effective communication and interpersonal skills; strong customer service skills.
- Basic keyboarding skills.
- Ability to stand for extended periods, up to 10 hours, while using a workstation on wheels and phone/headset.
Nice To Haves
- At least 1 year of experience in scheduling and authorizations.
- Healthcare experience and clinical knowledge.
- Ability to work night and weekend hours.
Responsibilities
- Communicate with patients and/or families in person or by phone to complete registration, collect demographic and health information, and verify insurance eligibility and benefits.
- Use computer systems to enter or verify patient information in real time, ensuring accuracy and completeness.
- Gather clinical information and process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance plan requirements.
- Verify insurance coverage and benefits, create price estimates, and conduct reverifications as needed.
- Collect patient co-pays when appropriate and discuss out-of-pocket financial obligations with patients.
- Identify outstanding balances from previous visits and attempt to collect amounts due.
- Collect information directly from patients and coordinate with provider offices to confirm and create appointments for services before hospital discharge.
- Respond to patient and caregiver inquiries, including sensitive topics, compassionately and respectfully.
- Generate, review, and analyze patient data reports and follow up on issues and inconsistencies.
- Maintain current knowledge of registration requirements for areas including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
Benefits
- Paid time off accruing from the first pay period, plus 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Potential $2,000 sign-on bonus for eligible external applicants.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
