Patient Access Representative
About The Position
At R1, Patient Access Representatives are the first point of contact for patients and help ensure they receive fast, compassionate, and accurate access to care. The role is a frontline healthcare customer service position that affects patient experience, hospital operations, and revenue cycle success. The representative assists patients and families with check-in, works across multiple computer systems, answers phones, gathers patient information, and supports timely registration. They help patients navigate insurance and coverage details, enter demographic and medical data, collect co-pays, and provide cost estimates when applicable. The role also involves collaborating with nurses, physicians, and care teams to support smooth patient flow. The position is based at Ascension Seton in Bastrop, Texas. The stated schedule is Wednesday from 6:00 PM to 12:00 AM and Thursday through Sunday from 12:00 PM to 12:00 AM. Healthcare experience is not required; training is provided. The role offers exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations, with opportunities for growth within R1.
Requirements
- Exceptional customer service, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work; this experience is not required.
Responsibilities
- Provide customer service and assist patients and families with check-in.
- Use multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information.
- Minimize registration delays and answer patient questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
Benefits
- Competitive benefits package
- Opportunity for growth within R1
- Training and learning opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
