Patient Access Representative
About The Position
The Patient Access Representative is responsible for patient registration, including verifying patient identity and selecting the correct patient record; reviewing schedules and physician orders to register patients for the appropriate service; scanning documents such as insurance cards, IDs, Living Wills, and POAs; and verifying and entering demographic and insurance information in the electronic health record. The role explains and completes regulatory and compliance documents while following applicable privacy and compliance standards. It also includes explaining and collecting co-payments, deposits, and outstanding balances and securely processing transactions. In most areas, the representative is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families, answer questions, and help ensure patients reach the appropriate service area at the right time. The role may also include scheduling, pre-admission, and discharge duties, as well as providing supervision and updating families in waiting rooms.
Requirements
- High school graduate or equivalent.
- Two years of customer service and/or data entry experience, or an associate or bachelor's degree in lieu of two years of experience.
- Proficiency in keyboarding.
Responsibilities
- Verify patient identity and select the correct patient record.
- Review schedules and physician orders and register patients for the appropriate service.
- Scan documents including insurance cards, IDs, Living Wills, and POAs.
- Verify and enter patient demographic and insurance information in the electronic health record.
- Explain and complete regulatory and compliance documents while adhering to privacy and compliance standards.
- Explain and collect co-payments, deposits, and outstanding balances and process transactions securely.
- Greet patients and families, answer questions, and direct patients to the appropriate service area at the appropriate time.
- May perform scheduling, pre-admission, and discharge duties.
- May provide supervision and patient information updates to families in waiting rooms.
Benefits
- Medical, dental, and vision plans.
- Adoption, fertility, and surrogacy reimbursement up to $10,000.
- Paid time off and sick leave.
- Paid parental and family caregiver leave.
- Emergency backup care.
- Long-term and short-term disability and critical illness plans.
- Life insurance.
- 401(k)/403(b) with employer match.
- Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
- Student debt pay down up to $10,000.
- Pet insurance.
- Legal resources plan.
- Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria.
- Up to $1,500 sign-on bonus for qualified candidates.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
