Patient Access Representative

Sutter Health • Oakland, CA

3d

About The Position

Serves as the face-to-face point of contact for patients at a hospital. Obtains necessary information to register and financially clear patients, greets patients and family members, and obtains or verifies relevant information for registration and financial clearance. Enhances the patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter's health system and service offerings.

Requirements

• High school diploma or General Education Diploma (GED).
• One year of recent relevant experience.
• General knowledge of patient access and financial counseling functions in acute and non-acute settings.
• Working knowledge of insurance and medical terminology.
• Knowledge of Emergency Medical Treatment and Active Labor Act (EMTALA) and consent laws.
• Time management skills and the ability to manage frequent in-person patient contacts while effectively maintaining and documenting data in patient registration systems.
• Ability to work accurately and efficiently in multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, and data quality monitoring.
• Verbal and written communication and active listening skills.
• Accuracy and attention to detail.
• Decision-making and problem-solving skills.
• Ability to work concurrently on a variety of tasks or projects in a diverse environment.
• Computer proficiency.
• Ability to work with and maintain confidential information.

Responsibilities

• Greet patients and family members and obtain or verify relevant information for patient registration and financial clearance.
• Obtain necessary information to register and financially clear patients for service delivery.
• Serve as the customer service point of contact at the point of service and enhance the patient experience.
• Maintain and document data in patient registration systems while managing frequent in-person patient contacts.
• Work across multiple computer systems accurately and efficiently.
• Meet or exceed targeted customer service, productivity, and quality standards.
• Maintain confidential information.

Benefits

• Eligible positions include a comprehensive benefits package.

What This Job Offers

• Education Level: High school or GED