Clinic Patient Access Representative (PAR) - Full Time
About The Position
RiverView Health is hiring a full-time Patient Access Representative for its clinics. The position works 80 hours per pay period, generally Monday through Friday from 8:00 a.m. to 4:30 p.m., with shifts covered within that schedule. It also requires one weekend rotation every six weeks from 9:00 a.m. to 1:00 p.m. The role is non-exempt, hourly, and benefits-eligible, with a pay range of $20.46 to $26.47 depending on experience. The representative answers phones, schedules and registers patients, and handles pre-registration, registration, and financial clearance. The role includes collecting and accurately entering patient information, verifying insurance eligibility, collecting co-pays and other patient liability, obtaining required signatures, and safeguarding and reconciling collected funds in accordance with cash-handling policies. The representative communicates with patients and families, physicians, nurses, and insurance companies, and may be cross-trained to provide Patient Access coverage in the Emergency Department when needed. RiverView Health is a community-owned, membership-based nonprofit and the sole community hospital in Crookston, Minnesota. The organization describes its work environment as friendly and offers a scholarship program for employees furthering education in a medical field. Full-time benefits include health insurance, free single-vision and basic dental insurance, life insurance, long- and short-term disability insurance, employer HSA contributions, employer pension matching, shift differential, incentive or premium pay, free annual biometric screening, and paid volunteer time off.
Requirements
- At least two years of customer service experience.
- Ability to sit, stand, or walk for long periods.
- Ensure accurate data entry for patient registration and scheduling.
- Ability to work effectively in a team environment.
Nice To Haves
- Experience in a health care setting.
- Proficiency with Microsoft Office.
- At least one year of experience in a Patient Access setting.
- At least one year of experience with an electronic medical record such as Epic.
- Basic knowledge of medical terminology and medical insurance.
Responsibilities
- Answer phones and schedule patients.
- Perform pre-registration, registration, and financial clearance duties for patients.
- Greet and register patients, collecting and accurately entering information required for their visits.
- Communicate with patients and families, physicians, nurses, and insurance companies.
- Verify insurance eligibility in real time or manually.
- Collect co-pays and other patient liability at the point of service.
- Obtain signatures for required documents.
- Safeguard and reconcile collected funds daily in accordance with cash-handling policies and procedures.
- Provide Patient Access coverage in the Emergency Department when needed, following cross-training.
Benefits
- Health insurance.
- Free single-vision insurance.
- Free basic dental insurance.
- Life insurance.
- Long-term disability insurance.
- Short-term disability insurance.
- Employer HSA contributions.
- Employer pension matching.
- Shift differential.
- Incentive or premium pay.
- Free annual biometric screening.
- Paid volunteer time off.
- Scholarship program for employees furthering education in a medical field.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
