Patient Access Representative

CommonSpirit Health • Sugar Land, TX

5d

About The Position

The Patient Access Representative performs patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting. The role gathers, verifies, and updates demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation. It identifies and escalates discrepancies or complex scenarios, supports workflows during high-volume periods, and works with the care team, patients, and families to support a positive experience.

The position requires accuracy, strong customer service, accountability for relationship-based care, alignment with the organization’s mission and values, and compliance with privacy and regulatory requirements. Responsibilities also include managing documentation, communicating patient financial responsibility, scheduling appointments, resolving routine discrepancies, and providing patient-facing support by telephone and other approved communication channels.

Requirements

• High school graduate or GED, required upon hire.
• Accuracy, strong customer service, and accountability for relationship-based care.
• Adherence to organizational mission and values, privacy requirements, and regulatory requirements.

Nice To Haves

• One year of relevant experience in healthcare or a patient access setting is preferred.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers.
• Knowledge of real-time insurance eligibility verification.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation in the electronic health record.
• Scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex or non-standard issues through established workflows.
• Provide patient-facing support by telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions according to standard procedures.
• Support workflows during high-volume periods and work with the care team, patients, and families to support a positive experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED