Patient Access Representative
About The Position
As our Patient Access Representative at CHI St. Alexius Health Dickinson, you will help patients and clinical teams navigate the admission and registration process so they can receive timely, seamless, and high-quality care. Every day you will act as the first point of contact for patients entering the facility. You will be expected to ensure accuracy, maintain strict confidentiality, and provide compassionate support during the check-in process. To be successful in this role, you must possess strong administrative skills, the ability to navigate multiple computer systems, and a commitment to excellent customer service.
Requirements
- High School Diploma or GED upon hire
- 1 year relevant experience in healthcare, patient access setting is preferred
- Knowledge of patient registration procedures and documentation
- Knowledge of health insurance payers
- Knowledge of real-time insurance eligibility verifications
Responsibilities
- Act as the first point of contact for patients entering the facility.
- Ensure accuracy, maintain strict confidentiality, and provide compassionate support during the check-in process.
- Capture and verify patient demographics and insurance information to ensure seamless billing and clinical workflows.
- Provide a positive, professional experience for patients and families, communicating clearly regarding financial responsibilities and appointment logistics.
- Maintain compliance with privacy regulations (HIPAA) while efficiently managing high-volume registration, scheduling, and documentation tasks.
- Proactively identify and resolve registration discrepancies and know when to escalate complex issues to ensure workflow continuity.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
