Receptionist - St. Louis, MO

URGENT CARE GROUP LLC•St. Louis, MO

3h•$17 - $18•Onsite

About The Position

Total Access Urgent Care (TAUC) is seeking a Patient Access Representative to join their team in the greater St. Louis area. TAUC is dedicated to changing how healthcare is delivered, offering fast, friendly, and affordable care with state-of-the-art facilities. As a Patient Access Representative, you will be crucial in shaping the patient experience from beginning to end, ensuring a welcoming and efficient process for all. This role involves greeting patients, guiding them through the check-in process, and ensuring a positive final impression. You will be a compassionate presence, responding calmly and empathetically to patient concerns, all while upholding TAUC's mission. The position offers valuable clinical exposure, skill-building opportunities in customer service and problem-solving, and a supportive team culture.

Requirements

High school diploma or equivalent
Must be at least 18 years old
Valid driver’s license and reliable transportation (you may “rove” between locations during a shift)
Available to work 12-hour shifts (no overnights), with alternating weekends and holidays
Comfortable working in a fast-paced, team-driven environment
Strong communication and problem-solving skills, and customer service skills
Commitment to our core values: Kindness, Impact, Teamwork, Efficiency, and Integrity

Responsibilities

Greet patients with a warm, friendly, and professional demeanor.
Guide patients through the initial intake process with clarity and patience.
Thank patients, leaving them with a sense of confidence and satisfaction.
Be responsive, calm under pressure, and empathetic to patient concerns.
Welcome and check in 30–60 patients per day in a high volume, fast-paced clinic setting.
Input patient information accurately into our electronic medical records (EMR) system.
Verify patient insurance coverage using online tools and EMR systems.
Clearly explain co-pays, deductibles, and coverage questions in a friendly, easy-to-understand way.
Collect co-pays and explain visit costs with professionalism.
Handle sensitive or difficult conversations with tact and professionalism.
Answer incoming calls and assist with patient questions or follow-up.
Collaborate closely with clinical staff to ensure smooth patient flow.
Create a warm, helpful, and efficient front desk experience for every visitor.

Benefits

Competitive Pay: Starting at $17–$18/hour, based on experience
Flexible Schedule: Full-time, 3 days per week (8 AM–8 PM shifts); alternating weekends/holidays. Can have certain weekday(s) off for classes, family, etc.
Clear growth path with performance-based raises and promotions
Health Insurance: Medical, dental, vision, life, and short-term
401(k) Retirement Plan: With employer match
Paid Time Off (PTO)
Free Urgent Care: For you, your spouse, and children at all TAUC locations (for those carrying company sponsored or other health insurance)
Employee Assistance Program (EAP): Includes free counseling, legal, and financial resources
Discounts: Amazon Prime reimbursement or Sam’s, Costco, or BJs base membership
Online ticket deals and more
Associate Recognition Program: Patients and teammates can recognize you publicly for the important work you do. You can earn gift cards for providing excellent patient care.