Patient Access Representative

CHI Health Missouri Valley • Missouri Valley, IA

1d • $17 - $24

About The Position

The Patient Access Representative performs patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting. The role gathers, verifies, and updates demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation. The representative identifies and escalates discrepancies or complex scenarios, supports workflows during high-volume periods, and works with the care team, patients, and families to support a positive experience.

The position requires accuracy, strong customer service, and accountability to relationship-based care, the organization’s mission and values, and privacy and regulatory requirements. Responsibilities also include managing patient documentation, communicating financial responsibility and collecting payments when appropriate, scheduling appointments, resolving routine discrepancies, and providing patient-facing support by telephone and other approved channels.

Requirements

• High school graduate with General Studies, upon hire, or a High School GED with General Studies, upon hire.
• At least 1 year of relevant customer service experience, upon hire.

Nice To Haves

• At least 1 year of relevant customer service experience in a healthcare patient access setting.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers.
• Knowledge of real-time insurance eligibility verification.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential electronic health record documentation.
• Scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies, and escalate complex or non-standard issues through established workflows.
• Provide patient-facing support by telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions according to standard procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED