Patient Access Representative

JAG Physical Therapy•Morristown, NJ

About The Position

As a Patient Access Representative, you help ensure the seamless operation of the healthcare environment, support quality patient care, and provide customer service. The role includes greeting and assisting patients, managing appointments, maintaining accurate records, and providing administrative support. You also obtain authorizations and facilitate insurance-related processes to support healthcare services. JAG Physical Therapy is a comprehensive outpatient orthopedic physical therapy company with 100 facilities throughout Pennsylvania, New Jersey, and New York. It is seeking compassionate and motivated individuals to join its team. The position may require travel among JAG locations for coverage, in accordance with the JAG Travel policy.

Requirements

High school diploma or equivalent.
At least 1 year of experience working as a medical receptionist or administrative assistant in the health care field.
Excellent organizational and time management skills.
Strong interpersonal communication skills.
Ability to work independently or as part of a team.
Availability to travel throughout JAG locations for coverage, following the JAG Travel policy.

Nice To Haves

Completion of a medical assistant certificate program is preferred.

Responsibilities

Greet patients and other visitors in the medical office.
Answer patient questions and provide assistance and directions when necessary.
Field phone calls received through the general office number.
Use medical office software to schedule new and follow-up patient appointments.
Register new patients and update necessary records.
Distribute forms and paperwork and ensure required fields are completed appropriately.
Collect patients’ financial responsibility daily.
Maintain the confidentiality of patient records.
Complete and track insurance verifications, authorizations, and referrals.
Handle Workers’ Compensation and Auto claim submissions.
Perform other diverse duties as requested or required.

Benefits

Competitive pay.
Support for ongoing education and training.
Opportunities for advancement, including team leader, regional manager, and director roles.
Provided uniforms.
Health, dental, and vision benefits.
HSA options, including dependent care, medical, and commuter benefits.
$10,000 term life insurance benefit at no cost to employees.
Up to 3 weeks of PTO.
401(k) with company match.
Yearly review for growth opportunities.
Tuition discounts for employees and their families.
TicketsAtWork and LifeMart company perks.
Close-knit and supportive workplace environment.