Patient Access Rep (As Needed Weekdays) - Carolina Forest

McLeod Health•Myrtle Beach, SC

11d

About The Position

The Patient Access Representative serves as a key point of contact for patients. The role collects and validates patient information, coordinates scheduling activities, verifies insurance coverage, and supports accurate registration and billing processes. It promotes a positive patient experience through financial counseling, patient engagement, appointment management, and navigation assistance while ensuring compliance with HIPAA regulations and organizational standards.

Requirements

Basic data-entry and computer skills, including Microsoft Office products.
Ability to work in a fast-paced, metrics-driven, patient-centered environment.
Fundamental understanding of key performance indicators (KPIs) and thresholds used to measure productivity.

Nice To Haves

High school diploma or GED preferred; experience in a related field may be considered in lieu of a diploma or GED.
Prior healthcare, medical office, or insurance experience preferred.

Responsibilities

Obtain information required for hospital and physician records, governmental requirements, billing, and third-party payers.
Enter accurate patient information into the electronic health record.
Maintain confidentiality of patient information and comply with HIPAA regulations.
Transcribe and validate patient orders correctly.
Schedule, reschedule, and cancel appointments in the electronic health record at the request of patients, receiving departments, or ordering providers.
Verify and correctly assign insurance coverage based on eligibility responses.
Generate estimates, explain patient liability, and collect prepayments and outstanding balances to create a transparent financial experience.
Monitor and resolve errors in assigned workqueues.
Promote patient engagement, including activation of MyChart.
Assist with wayfinding and connecting patients to care.
Perform additional duties as assigned to support departmental and organizational goals.