Patient Access Representative-Radiology Administration
About The Position
The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This role provides excellent customer service to patients and families by applying best practices and standard operating procedures. The representative interviews and registers patients, obtains accurate demographic, insurance, and physician information, and screens customer data to ensure patient eligibility for indicated insurance. They also screen registrations to ensure insurance pre-certification and physician referral requirements are met, and assist in identifying self-pay patients, referring them to financial assistance when applicable. Establishing and maintaining open communication with all departments that Patient Access interacts with and clinical staff in those areas is crucial. Additionally, the representative assists in the shadowing/precepting of new employees.
Requirements
- High School Diploma or equivalent
- Demonstrated computer skills required with the ability to navigate most current technology systems
- Strong administrative skills
- Excellent customer service and organizational skills
- CPR certification (based on position and as determined by manager)
Nice To Haves
- Associate's Degree
- One year of health care experience
Responsibilities
- Greeting and registering patients
- Answering telephone calls
- Scheduling appointments
- Pulling and filing medical charts
- Providing excellent customer service to patients and families
- Interviewing and registering patients in registration areas
- Obtaining accurate demographic, insurance, and physician information
- Screening customer data for insurance eligibility
- Communicating insurance differences to the customer
- Screening registrations for insurance pre-certification and physician referral requirements
- Instructing customers on requirements
- Identifying self-pay patients and referring them to financial assistance
- Establishing and maintaining open communication with all departments and clinical staff
- Assisting in the shadowing/precepting of new employees
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
