Patient Access Representative (75109)

Women's Care•St. Petersburg, FL

6d•Onsite

About The Position

Women’s Care is a women’s healthcare group founded in 1998, with more than 100 locations and over 400 OB/GYNs and specialists. The Patient Access Representative is the first point of contact for patients and visitors and plays an important role in creating a positive patient experience. The role gathers and verifies information for patient registration, scheduling, and billing, supports payment collection, and helps ensure patients are prepared for their appointments. The position is based at 7000_TPA_625 6th Ave S Ste 350, St. Petersburg, Florida 33701.

Requirements

High school diploma or equivalent.
Exceptional customer service experience and a genuine desire to help others while providing a positive patient experience.
Strong organizational skills.
Customer-centric approach and a warm, welcoming, professional demeanor.
Strong verbal and written communication skills.
Deadline-driven and detail-oriented.
High computer literacy and ability to use or quickly learn programs including Microsoft Office.
Ability to multitask in a high-volume, dynamic environment.
Ability to communicate and work efficiently with patients, coworkers, and providers.
Dependable, reliable, and punctual.

Nice To Haves

One year of experience working in a medical office or healthcare setting; OB/GYN experience is a plus.
General knowledge of medical terminology and billing.
Experience with an electronic medical records system, particularly eClinicalWorks (eCW).

Responsibilities

Greet patients and visitors promptly and courteously.
Obtain and confirm patient demographics, update patient profiles, and follow patient identification policy.
Collect payments, assist with billing concerns, and meet time-of-service collection expectations and goals.
Scan insurance cards, identification, and other relevant information into the EMR system, including authorizations and medical records.
Set up payment plans in accordance with Women’s Care policy for patients unable to pay balances.
Understand financial policies and patient forms well enough to answer questions clearly.
Answer a high volume of incoming calls and respond promptly to patient emails in accordance with Women’s Care values.
Confirm all unconfirmed appointments for the next business day.
Monitor the lobby, keep patients informed about provider delays, and help patients with online registration or forms when needed.
Schedule or reschedule appointments and arrange follow-up appointments at checkout.
Act as a backup to verify insurance information and determine potential patient payment responsibility.
Verify insurance eligibility and registration are complete before patients see the provider.
Ensure appointments in eCW are checked out or appropriately updated by the end of each day.
Keep the lobby and front area tidy and presentable, including cleaning the waiting room when necessary.
Demonstrate Women’s Care’s mission and core values and comply with HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.