Patient Access Representative (75109)

Women's Care•St. Petersburg, FL

About The Position

Women’s Care is a women’s healthcare group founded in 1998, with more than 100 locations and over 400 OB/GYNs and specialists. The Patient Access Representative is the practice’s first point of contact and helps create a positive patient experience. The role gathers and verifies information for new and incoming patient registration, supports accurate scheduling and billing encounters, and provides courteous, timely service to patients and visitors. The representative handles registration and scheduling tasks, collects payments, responds to billing questions, manages incoming calls and patient emails, and helps patients navigate online registration and forms. The position also supports insurance eligibility and registration checks, appointment follow-up, and front-area upkeep. Employees are expected to follow HIPAA requirements and embody Women’s Care’s mission and core values.

Requirements

High school diploma or equivalent.
Exceptional customer service experience and a genuine desire to help others while providing a positive patient experience.
Strong organizational skills.
Customer-centric approach and a warm, welcoming, professional demeanor.
Strong verbal and written communication skills.
Deadline-driven and detail-oriented.
High level of computer literacy and ability to use or quickly learn programs including Microsoft Office.
Ability to multitask in a high-volume, dynamic environment.
Ability to communicate and work efficiently with patients, coworkers, and providers.
Dependable, reliable, and punctual.

Nice To Haves

One year of experience in a medical office or healthcare setting; OB/GYN experience is a plus.
General knowledge of medical terminology and billing.
Experience with an electronic medical records system, especially eClinicalWorks (eCW).

Responsibilities

Greet patients and visitors promptly and courteously.
Collect and confirm patient demographic information, update patient profiles, and verify identification according to Women’s Care policy.
Collect payments and assist patients with billing concerns while meeting time-of-service collection expectations and goals.
Scan insurance cards, identification, and other pertinent documents into the electronic medical record system, including authorizations and medical records.
Set up payment plans for patients who cannot pay balances, following Women’s Care policy.
Understand financial policies and patient forms well enough to answer questions clearly.
Answer a high volume of incoming calls and respond promptly to patient emails in accordance with Women’s Care values.
Confirm all unconfirmed appointments for the next business day.
Monitor the lobby, address lengthy waits, and keep patients informed about provider delays.
Assist patients who have difficulty with online registration or completing forms, as needed.
Schedule or reschedule appointments.
Back up insurance verification and determine potential patient payment responsibility, as needed.
Verify insurance eligibility and registration are completed before patients see a provider.
Schedule follow-up appointments at patient checkout.
Ensure all appointments in eCW are checked out or appropriately updated at the end of each day.
Keep the lobby and front area tidy and presentable, including cleaning the waiting room if necessary.
Demonstrate and embody Women’s Care’s mission and core values.
Comply with HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.