Patient Access Representative

Grace Health•Manchester, KY

About The Position

The Patient Access Representative monitors reception areas, greets patients, updates chart information, and initiates patient visits. The role supports patient registration, scheduling and check-out coverage, insurance verification, payment collection, encounter audits, and other front-office operations. The representative works with patients and families, physicians, peers, community organizations, health plans, facilities, and specialists as part of a team-based approach to care. Grace Health is a faith-based federally qualified health center serving underserved, underinsured, and uninsured individuals throughout southeastern Kentucky. Its mission is to show the love and share the truth of Jesus Christ through access to compassionate, high-quality primary healthcare for the whole person. The employee is expected to support Grace Health’s mission, maintain patient confidentiality, follow organizational policies, document work promptly, and contribute to quality improvement and advocacy activities. The work environment is typically moderately noisy. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalency.
Pleasant personality and cooperative attitude.
Written and oral communication skills.
Organized work habits.
Computer skills.
Ability to support and advance Grace Health’s mission and satisfactorily perform the essential duties.
Ability to communicate effectively with vulnerable patient populations and work as part of a team-based approach to care.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 50 pounds.

Nice To Haves

At least two years of medical office experience is preferred.
Proficiency in PM and EHR software.

Responsibilities

Open the office daily and provide an adequate reception area for patients; close the clinic as assigned.
Greet patients and initiate visits, updating demographic, insurance, and chart information at each visit.
Create charts and encounters through electronic registration, obtaining and entering accurate patient information.
Obtain proper patient identification and photographs, including custody or guarantor documents when applicable.
Verify insurance coverage and information for each patient.
Collect co-pays and accept cash and check payments.
Answer telephone calls courteously and direct them appropriately.
Monitor the schedule, workflow, and patient wait times.
Check EHR tasks and efficiently handle assigned requests and jobs.
Cover patient check-out and scheduling during breaks, lunch, and other absences.
Provide spiritual care to patients.
Perform all aspects of the sliding fee process and conduct encounter audits.
Communicate and coordinate effectively with patients and families, physicians, peers, community organizations, health plans, facilities, and specialists to support patient care.
Participate in Continuous Quality Improvement activities, review and evaluation of practice performance, and identification of improvement opportunities.
Participate in Grace Health’s advocacy program and contribute to quality outcomes and population health management.
Follow organizational policies and procedures, maintain satisfactory attendance and timely documentation, and keep the supervisor informed about attendance and job assignments.
Demonstrate flexibility, multitasking, efficiency, and cooperation with providers, administration, and peers.
Perform other duties as assigned.