Patient Access Representative

R1 RCM • Baltimore, MD

5d • $16 - $23 • Onsite

About The Position

R1 is hiring an on-site Patient Access Representative at Ascension St. Agnes Hospital in Baltimore. The role is a frontline healthcare customer service position and the first point of contact for patients, helping them access care through fast, compassionate, and accurate registration. The representative supports patient experience, hospital operations, and revenue cycle processes while working across computer systems and collaborating with clinical teams.

The schedule is Sunday, Monday, and Tuesday from 7:00 AM to 7:00 PM, and Wednesday from 7:00 AM to 1:00 PM. Healthcare experience is not required; training is provided. The posting describes opportunities to learn healthcare administration, patient access, insurance processes, and hospital operations, with potential for career growth within R1. The stated base pay ranges are $16.00–$21.10 per hour and, elsewhere in the posting, $16.12–$23.21 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.

Requirements

• High school diploma or GED; equivalent experience will be considered.
• Exceptional customer service, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain strong attention to detail.
• Comfort adapting to shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.
• No prior experience is required.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide customer service and help patients and families complete check-in and registration across multiple computer systems.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Minimize registration delays to support timely access to care.
• Answer patient questions clearly, confidently, and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and learning opportunities in healthcare administration, patient access, insurance processes, and hospital operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED