Patient Access Representative - Casual

Essentia Health • Hayward, WI

1d • $17 - $26

About The Position

The Patient Access Representative greets customers and facilitates patient registration in a timely, professional, and courteous manner. The role interviews patients or their representatives through face-to-face and virtual interactions to obtain demographic and financial information, providing Essentia Health with the documents and data needed for appropriate care and compliant, accurate registration and billing.

The representative serves as a liaison between patients, Virtual Patient Registration Representatives, and Patient Schedulers. Responsibilities also include completing patient checkout, scheduling follow-up appointments according to physician orders, and providing patients with cost estimates and itineraries for upcoming appointments.

Nice To Haves

• Previous Patient Access Representative or Patient Scheduler experience.
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire.

Responsibilities

• Interview patients to obtain complete demographic details, financial information, and minimum health information needed to support appropriate care.
• Obtain copies of insurance cards and other identification, and update patient information in the medical record as necessary.
• Collect point-of-service data, identify and collect patient co-payments and down payments, reconcile the cash drawer, and report daily deposit records associated with co-payment collection.
• Maintain assigned work queues according to supervisor instructions and guidance.
• Interact positively and caringly with patients, coworkers, and others to provide a high level of customer service.
• Answer incoming phone calls, schedule appointments, and refer callers to the clinical team as needed.
• Sanitize registration equipment between each use and restock basic supplies.
• Complete patient checkout and schedule follow-up appointments according to physician orders.
• Provide patients with cost estimates and itineraries for upcoming appointments.
• Perform other clerical duties as assigned.

Benefits

• Medical, dental, vision, life, and disability insurance, along with supplemental options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling.
• Generous time off.
• Wellness resources supporting physical, mental, and emotional health.

What This Job Offers

• Education Level: No Education Listed