Patient Access Representative

New Jersey Urology•Mount Laurel, NJ

10d

About The Position

The Patient Access Representative greets and assists patients promptly, courteously, and professionally, and handles incoming telephone calls in the same manner. The role is cross-trained in all aspects of reception to provide sufficient coverage. Specific duties may vary based on office location and department structure. The position handles patient check-in and checkout, responds to appointment and general inquiries within the scope of the role, reviews charts for accuracy and required information before appointments, performs scanning and sorting in the EMR system, verifies and updates insurance information, and collects patient payments. Travel to other clinics may be needed; travel is primarily local during the business day. The job operates in a professional office environment and routinely uses standard office equipment. The stated pay range is $20.00–$28.00 per hour, with actual compensation determined by relevant experience, education, skills, and work location. U.S. Urology Partners describes its benefits package as including medical, dental, and vision plans, HSA/FSA, 401(k) matching, an Employee Assistance Program, and more.

Requirements

High school diploma.
One year of experience working in a medical practice or health insurance organization.
Excellent verbal and written communication skills.
Interact professionally and positively with patients, colleagues, managers, and the executive team.
Demonstrate maturity, integrity, loyalty, creativity, and strict confidentiality, including HIPAA compliance.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Thorough knowledge of computer information systems.

Nice To Haves

Prior use of EMR systems.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully.
Handle patient check-in and checkout.
Answer calls about appointment times, patient requests, and general inquiries within the scope of the position.
Review patient charts for accuracy before upcoming appointments and ensure required information is available for the physician.
Perform scanning and sorting within the EMR system.
Verify and update current patient insurance information.
Collect patient payments.
Cross-train in all aspects of reception to provide sufficient coverage.
Travel to other clinics as needed.