Patient Access Representative, Free Standing ER (Deerfield Beach)

Trinity Health • Fort Lauderdale, FL

1d • Onsite

About The Position

The Patient Access Representative is a full-time position at the Deerfield Beach location. The role registers patients and gathers accurate financial and demographic information, responds helpfully to inquiries, determines patient or guarantor financial status, and completes financial and insurance-related tasks and signatures. The representative communicates with third-party payors to obtain benefits and authorizations, collects payments due from patients in admission or emergency-room settings before discharge, completes required reports, and coordinates with Case Management, Patient Financial Services, the Self/Pay/Medicaid Eligibility Team, and other departments as appropriate.

The position supports Holy Cross Health’s mission of compassionate, person-centered care and its commitment to respectful communication, accountability, trust, and continuous learning.

Requirements

• High school diploma or GED.
• Excellent customer service, communication, and organizational skills.
• Ability to multitask.

Nice To Haves

• Certified Patient Account Technician (CPAT) certification preferred, but not required.
• Associate’s degree preferred, or being in the process of obtaining one.

Responsibilities

• Register patients by obtaining necessary and accurate financial and demographic information.
• Receive, investigate, and respond to inquiries and questions in a pleasant and helpful manner.
• Determine the financial status of the patient and/or guarantor and complete financial- and insurance-related functions and signatures.
• Communicate with third-party payors, obtain insurance benefits, and obtain insurance authorizations.
• Collect money due from patients at admission or in the emergency-room setting before discharge.
• Complete necessary reports.
• Communicate with Case Management, Patient Financial Services, the Self/Pay/Medicaid Eligibility Team, and other departments when appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED