Patient Access Representative
About The Position
At R1, Patient Access Representatives are the first point of contact for patients and help ensure fast, compassionate, and accurate access to care. The role combines healthcare customer service with registration responsibilities and directly supports patient experience, hospital operations, and revenue cycle success. Representatives assist patients and families during check-in, answer phones, gather and enter patient information, and work across multiple computer systems. They support timely access to care by reducing registration delays, answering questions clearly and compassionately, and navigating insurance and coverage details. The role also involves collecting co-pays, providing cost estimates when applicable, and collaborating with nurses, physicians, and care teams to support smooth patient flow. Healthcare experience is not required; training is provided. The position offers exposure to healthcare administration, patient access, insurance processes, revenue cycle operations, and opportunities for career growth within R1. The stated US base pay range is $16.12–$23.21 per hour. Individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- Exceptional customer service, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with strong attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test, and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with the check-in process.
- Use multiple computer systems to register patients efficiently.
- Answer phones and quickly gather accurate patient information.
- Minimize registration delays and support timely access to care.
- Answer patient questions with confidence, clarity, and compassion.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details.
- Enter patient demographic and medical information.
- Collect co-pays and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Professional learning and career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
