Patient Access Representative
About The Position
R1 is hiring a Patient Access Representative to serve as a first point of contact for patients and support fast, compassionate, and accurate access to care at Ascension St. Agnes Hospital Seton Imaging Center. This on-site role combines healthcare customer service with patient registration and administrative support. The representative helps patients and families through check-in, answers questions, and works across computer systems to ensure registration is completed efficiently and accurately. The position is scheduled Monday through Friday, 6:30 a.m. to 3:00 p.m., for 40 hours per week. The role supports patient experience, hospital operations, and revenue cycle processes. It involves gathering patient information, navigating insurance coverage details, entering demographic and medical information, collecting co-pays, and providing cost estimates when applicable. The representative works with nurses, physicians, and other care teams to support smooth patient flow. Healthcare experience is not required; training is provided. The position offers exposure to healthcare administration, patient access, insurance processes, and hospital operations, with opportunities for growth within R1. The stated base pay range is $16.12–$23.21 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- High school diploma or GED.
- Exceptional customer service, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with high attention to detail.
- Comfort with shifting priorities based on patient needs.
- Ability to pass a background check and drug test, and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with the check-in process, using multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Minimize registration delays and support timely access to care.
- Answer patient questions with confidence, clarity, and compassion.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Training is provided.
- Opportunity for growth within R1.
- Opportunities to learn and collaborate across groups and explore career paths.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
