Patient Access Representative

CommonSpirit Health • Berea, KY

2d

About The Position

The Patient Access Representative performs patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting. The role gathers, verifies, and updates demographic, insurance, and account information across multiple systems for registration, scheduling, and documentation; identifies and escalates discrepancies or complex scenarios; supports workflow during high-volume periods; and works with the care team, patients, and families to support a positive experience.

The position requires accuracy, strong customer service, accountability for relationship-based care and the organization’s mission and values, and adherence to privacy and regulatory requirements. Responsibilities include managing confidential patient documentation in the electronic health record, supporting registration, billing, and clinical workflows, explaining patient financial responsibility and collecting payments as appropriate, and providing appointment and telephone support.

Requirements

• High school graduate with general studies or GED with general studies.
• At least 1 year of relevant customer service experience.
• Meet privacy and regulatory requirements and handle patient documentation confidentially.

Nice To Haves

• At least 1 year of relevant customer service experience in a healthcare patient access setting.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers.
• Knowledge of real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED