Patient Access Representative

R1 • Baltimore, MD

3d • Onsite

About The Position

R1 is hiring a Patient Access Representative to provide frontline customer service and support patient access at Ascension St. Agnes Hospital in Baltimore. The role is the first point of contact for patients and families, helping ensure fast, compassionate, and accurate access to care. It combines in-person service with phone support and administrative work across multiple computer systems in a fast-paced hospital environment. No healthcare background is required; training is provided.

The schedule is Sunday, Monday, and Tuesday from 7:00 AM to 7:00 PM, and Wednesday from 7:00 AM to 1:00 PM. The position is on-site. The posting lists hourly pay ranges of $16.00–$21.10 and $16.12–$23.21, with individual pay based on role, level, location, job-related skills, experience, and relevant education or training.

R1 describes its work as combining revenue-cycle expertise with technology such as analytics, AI, intelligent automation, and workflow orchestration to improve healthcare organizations’ financial performance and patient and provider experiences. The company highlights opportunities to learn, collaborate, and explore career paths, as well as a competitive benefits package. Applicants must be able to pass a background check and drug test and meet vaccination requirements.

Requirements

• High school diploma or GED; equivalent experience will be considered.
• Exceptional customer service, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfort with shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.
• No prior experience is required.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly.
• Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED