Patient Access Representative

Sanford Health•Marshfield, WI

29d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Patient Access Representative (PAR) has two major functions: patient registration and scheduling. Depending on the setting, the PAR may perform only registration or scheduling duties, or both. In all settings, the PAR performs additional duties as assigned, which vary by location/setting.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills essential.
Six months' customer service experience desired.
Working knowledge of medical terminology.

Nice To Haves

Post-secondary education helpful.
Medical terminology helpful.
May require BLS for certain locations and/or settings.

Responsibilities

Greets patients/residents, verifies patient/resident demographics to accurately register and/or schedule patients/residents, and takes care of related paperwork.
Creates electronic files; provides, scans, and routes necessary forms and documents.
Educates patients/residents and captures their signatures on necessary paperwork.
Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures.
Collects co-payments, pre-payments, and/or payments on account balances.
Works through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.
Schedules patient/resident appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients/residents in/out, and offers enrollment to additional resources.
Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents' needs.
Coordinates provider schedule, resolves work queue issues and manages recall and waitlists.
Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers.
Prepares and coordinates charts; organizes supporting provider documents; discusses pre-payment responsibilities; initiates and collaborates on patient/resident financial assistance; handles prior authorization; tracks patient/resident visits; manages health information management on patient/resident accounts; works on weekly and monthly reports; compiles, distributes, administers and scores assessments; coordinates Telemed appointments; performs provider and schedule maintenance; performs charge entry/billing and charge verification; makes reminder calls for appointments; handles hospital admission; makes copies, sends faxes, and orders supplies.
Serves as a mentor for new Patient Access Representatives and other staff.
Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
Works as part of a team and also works independently.
Maintains confidentiality of sensitive information.
Provides excellent customer service and the ability to empathize with patients and their situations.
Uses professional written communication when making notes.