Patient Access Representative

Shriners Hospitals for Children • Chicago, IL

14d

About The Position

The Patient Access Representative ensures that patients who need scheduling are scheduled to receive services in a timely manner. As a first point of contact for patients and families, this role helps facilitate access to care while supporting Shriners Children’s mission and goals. The representative provides customer service when communicating with patients, families, and physicians, and relays issues to management when they may result in service delays. The role also assists management by observing processes, notifying them of opportunities, and offering suggestions for improvement.

Requirements

• High school diploma or equivalent (GED).
• Three years of experience in patient access, scheduling, registration, or customer service in a healthcare environment.

Nice To Haves

• Associate degree or higher in a relevant field of study.
• Experience using an Electronic Health Record (EHR), such as Epic or Cerner.
• Proficiency with Microsoft 365 products, such as Word and PowerPoint.
• Experience with Contact Center software, such as Cisco, Invoca, or Calabrio.

Responsibilities

• Provide new and established patients with information needed to schedule requested services.
• Use critical thinking and healthcare knowledge to facilitate scheduling.
• Use independent judgment to accommodate special requests from internal and external customers, as indicated.
• Triage System Contact Center calls to appropriate areas using management-provided guidelines and scripts.
• Follow established protocols on applicable platforms as directed by management and use multiple software applications to schedule appointments.
• Obtain and enter accurate scheduling and registration information, including patient demographics, insurance, guarantor, and clinical information, to initiate financial clearance activities.
• Provide customer service to patients, families, and physicians, and relay issues to management that may cause service delays.
• Observe processes, notify management of opportunities, and suggest process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED