Patient Access Representative

Penrose Hospital • Colorado Springs, CO

16d • $19 - $30

About The Position

The Patient Access Representative contributes to the patient experience by providing organized operations and exceptional customer service. The role creates a positive impression for patients, families, and visitors while pre-admitting, admitting, and registering patients. It includes interviewing patients to gather demographic and financial information, verifying insurance benefits, explaining financial requirements, collecting patient portions, and mentoring new associates. Success requires strong organizational and customer service skills, careful attention to detail in information gathering and financial processes, and effective communication of complex information.

Requirements

• High school diploma or GED.

Nice To Haves

• Office experience in a healthcare environment.
• Knowledge of medical terminology.
• Ability to multitask.
• Prioritizing skills.

Responsibilities

• Complete patient registration accurately, promptly, and courteously, including patient clinical and financial data.
• Use technology to verify and document patient insurance eligibility accurately, efficiently, and in a timely manner according to established standards.
• Collect the patient portion before or at the time of service, following MSE.
• Obtain signatures, verify information accuracy, and scan documents into the electronic patient record when applicable.
• Maintain an accuracy rate within departmental guidelines.
• Protect patient confidentiality and uphold the quality and integrity of patient information.
• Pre-admit, admit, and register patients, and interview them to gather demographic and financial information.
• Verify insurance benefits, explain financial requirements, and mentor new associates.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED