Patient Access Representative

Geisinger•Danville, PA

17d•Onsite

About The Position

The Patient Access Representative provides front-line support to the department by coordinating and performing office activities effectively and efficiently. The role greets and registers incoming patients, supports patient check-out, and schedules future appointments when applicable. It also assists with referrals and pre-certifications, manages patient communications and account work queues, and maintains accurate medical records and patient scheduling lists. The work is typically performed in an office environment.

Requirements

High school diploma or equivalent (GED).
Strong clerical, communication, and customer service skills.
Ability to handle office politics and maintain confidentiality.

Nice To Haves

At least one year of related work experience.

Responsibilities

Check patients in for appointments and accurately verify demographic information.
Complete check-in procedures, monitor patient wait times, and communicate changes to patients as necessary.
Provide kiosk support to facilitate check-in where applicable.
Apply insurance ranking guidelines to assign primary, secondary, and tertiary insurance for each encounter, and interpret insurance responses.
Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
Explain patients’ financial obligations and collect fees when appropriate, including copays, deductibles, and coinsurance.
Explain and complete required regulatory forms with patients.
Schedule necessary follow-up appointments, including specialty or ancillary services when possible.
Process messages through multiple channels concerning patient or physician requests about appointments, referrals, prescriptions, and complaints.
Perform cash posting according to department guidelines.
Independently work account queues to ensure timely resolution.
Meet productivity and quality performance expectations.
Perform medical record maintenance and releases accurately.
Assist with referrals and pre-certifications at the time of the encounter.
Properly use and maintain patient recall and reschedule lists.
Comply with job-specific obligations and organizational policies and procedures.

Benefits

Health, dental, and vision benefits beginning on the first day.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
Company-paid life insurance and short- and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off that accrues quickly.
Tuition reimbursement of up to $5,000 per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program with childcare, eldercare, and pet-care referrals; legal guidance; mental health visits; work-life support; and digital self-help tools.
Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.