Patient Access Representative

Rockbridge Area Health Center•Lexington, VA

About The Position

The Patient Access Representative performs front-office duties and functions for Rockbridge Area Health Center (RAHC), ensuring accuracy, timeliness, and confidentiality. The representative actively participates in the mobile program and assists with the administration and maintenance of an efficiently operated clinic. The position is scheduled Monday through Friday, five days per week at eight hours per day, and may support other sites as needed.

Responsibilities

Welcome patients and visitors courteously and promptly, in person and by phone.
Verify and update patient demographics, insurance, and registration information in the EHR.
Schedule appointments to support patient satisfaction, provider time, and effective use of examination and treatment rooms.
Collect and verify insurance information and document eligibility for services.
Explain co-payments, sliding fee discounts, and financial obligations to patients.
Accurately collect co-payments, fees, and account balances, and document payments in the EHR.
Serve as the first point of contact for patient inquiries and direct patients to appropriate departments or staff.
Enter patient information accurately and confidentially in the EHR.
Maintain patient-record privacy and security in compliance with HIPAA and FQHC policies.
Collaborate with clinical staff, billing, and other departments to support smooth patient flow and accurate documentation.
Communicate scheduling issues, urgent needs, and patient concerns to appropriate team members.
Participate in patient access and quality improvement projects, including recall outreach, scheduling optimization, and patient satisfaction efforts.
Actively participate in the mobile program and support other sites as needed.