Patient Access Representative (Full-time regular, Day Shift)

Adventist Health•Roseville, CA

18h•$25 - $27

About The Position

The Patient Access Representative is responsible for timely and accurate patient registration. The role interviews patients to gather pertinent account information, verifies insurance, calculates and collects patient liability amounts, obtains required treatment signatures, and explains policies and answers questions. The representative checks for physician orders and attaches them to the appropriate patient record to ensure the correct test is received. The role also prints and collates patient paperwork for distribution to the appropriate unit or department and escorts patients to their area or refers them to an available escort as needed. Remote work may be available after successfully meeting productivity targets.

Requirements

High school education/GED or equivalent is preferred.
Associate’s/Technical degree or an equivalent combination of education and related experience is preferred.

Responsibilities

Register patients accurately and in a timely manner.
Interview patients to obtain pertinent account information.
Verify insurance, select the correct health plan, research as needed to ensure accuracy, and enter authorization information accurately.
Calculate and collect patient liability amounts.
Obtain all required signatures for treatment.
Answer questions and clearly explain policies.
Check for physician orders and attach them to the appropriate patient record to ensure the correct test is received.
Print and collate paperwork for distribution to the appropriate unit or department.
Escort patients to their area or refer them to an available escort as needed.
Follow guidelines and instructions from senior staff.
Perform other job-related duties as assigned.