Patient Access Representative

St Michael Medical Center • Port Orchard, WA

3d • $22 - $34

About The Position

The Patient Access Representative performs patient registration and admitting functions across assigned hospital access areas, which may include the Emergency Department, main registration, admitting, and other patient access points. The role gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture. It uses multiple systems to support registration, scheduling, documentation, and inquiries, and identifies discrepancies or issues for resolution or escalation according to established procedures.

The position supports daily patient access operations, including workflow needs and timely completion of access activities during scheduled and high-volume periods. It collaborates with the healthcare team and assists patients and families with access-related needs while contributing to a positive patient experience. The role demonstrates accountability for relationship-based care, the organization’s mission and values, and compliance with organizational policies, privacy standards, and regulatory requirements.

Requirements

• High school graduate or GED.
• One year of relevant experience in healthcare; patient access setting experience is preferred.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers.
• Knowledge of real-time insurance eligibility verification.

Nice To Haves

• Experience in a patient access setting.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation in the electronic health record.
• Scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies, escalating complex or non-standard issues through established workflows.
• Provide patient-facing support by telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions according to standard procedures.
• Support daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods.
• Collaborate with the healthcare team and engage with patients and families to support access-related needs and a positive patient experience.
• Maintain compliance with organizational policies, privacy standards, and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED