Patient Access Representative - Barry, IL
About The Position
Quincy Medical Group is hiring a Patient Access Representative at its Barry, Illinois clinic. This role is often one of the first points of contact for patients calling or visiting the clinic. The representative welcomes and supports patients while handling the details that keep appointments and clinic operations running smoothly. The position suits an organized, detail-oriented person who is comfortable using computers and enjoys helping people. Healthcare experience is helpful, while customer service skills and a willingness to learn are also important. The role is based at Quincy Medical Group in Barry, Illinois, with occasional coverage in Pleasant Hill, Illinois. The schedule is Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 7:00 a.m. to 12:00 p.m. There are no overnight shifts. The work takes place in a fast-paced healthcare environment focused on patient service and access to care.
Requirements
- High school diploma or GED.
- Strong communication and customer service skills.
- Strong attention to detail and ability to accurately enter and maintain patient information.
- Comfort using computers and learning scheduling and electronic medical record systems.
- Ability to manage multiple priorities while maintaining a friendly and professional approach.
Nice To Haves
- Previous customer service, reception, scheduling, or healthcare experience.
Responsibilities
- Welcome patients and assist with check-in and check-out.
- Schedule, reschedule, and coordinate patient appointments.
- Accurately enter and update patient demographic, insurance, and registration information.
- Verify insurance information and collect required payments when applicable.
- Answer incoming calls, assist patients with questions, and route messages to the appropriate team member.
- Maintain accurate patient records and complete registration and scheduling tasks within the electronic medical record.
- Communicate with providers, clinical staff, and other departments to help coordinate patient needs.
- Protect patient privacy and maintain confidentiality throughout all interactions.
- Support daily clinic operations and provide a positive, helpful experience for patients and families.
Benefits
- Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
- Access to a mental health benefit at no cost.
- Employer-provided life and disability insurance.
- $5,250 tuition reimbursement per year.
- Immediate 401(k) match.
- 40 hours of paid volunteer time off.
- A culture committed to community engagement and social impact.
- Up to 12 weeks of parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members, once eligibility requirements are met.
- Additional compensation may be available through bonuses and other incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
