Patient Access Representative

CommonSpirit Health • Colorado Springs, CO

1d

About The Position

The Patient Access Representative contributes to the patient experience by providing organized, courteous customer service while pre-admitting, admitting, and registering patients. The role interviews patients to obtain demographic and financial information, verifies insurance benefits, explains financial requirements, collects patient portions, and mentors new associates.

The representative completes patient clinical and financial registration data accurately and promptly, uses technology to verify and document insurance eligibility, collects patient payments prior to or at the time of service (following MSE), obtains signatures, verifies information, and scans documents into the electronic patient record when applicable. The role maintains departmental accuracy standards and protects the confidentiality and integrity of patient information.

Requirements

• High school diploma or GED.
• Strong organizational and customer service skills.
• Meticulous attention to detail in information gathering and financial processes.
• Ability to communicate complex information effectively.

Nice To Haves

• Office experience in a healthcare environment.
• Knowledge of medical terminology.
• Ability to multitask and prioritize.

Responsibilities

• Pre-admit, admit, and register patients in a timely, accurate, and courteous manner.
• Interview patients to obtain demographic and financial information.
• Verify and document insurance eligibility using technology.
• Explain financial requirements and collect patient portions prior to or at the time of service, following MSE.
• Obtain signatures, verify information, and scan documents into the electronic patient record as applicable.
• Maintain accuracy within departmental guidelines and uphold the confidentiality and integrity of patient information.
• Serve as a mentor to new associates.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED