Patient Access Representative

Mercy • St Louis, MO

5d • Onsite

About The Position

The Patient Access Representative is often the first point of contact for patients and represents Mercy through customer service, compassion, and conduct consistent with the organization’s mission, values, and service standards. The role facilitates patients’ entry into Mercy facilities, including scheduling, registration, benefit verification, pre-certification, financial clearance, and pre-visit collection. The representative obtains and enters accurate patient information and maintains knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation requirements.

This is a full-time float position based at Mercy Clinic Zumbehl in St. Charles, Missouri, supporting multiple offsite clinic locations. The representative provides service to patients, visitors, physicians, and coworkers; completes scheduling and registration; verifies coverage and obtains authorizations; maintains patient demographic and insurance information; assists with financial clearance and payments; and ensures compliance with HIPAA, Medicare, and regulatory requirements.

Requirements

• High school diploma required.
• Strong communication, organizational, and computer skills.
• Ability to work in a fast-paced environment with close attention to detail.
• Maintain knowledge and competence regarding insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation agency requirements.

Nice To Haves

• 1–3 years of clerical and customer service experience preferred.
• Medical office, insurance, or healthcare experience preferred.

Responsibilities

• Deliver customer service to patients, visitors, physicians, and coworkers.
• Schedule appointments and complete patient registration.
• Verify insurance coverage and obtain authorizations as needed.
• Accurately collect and maintain patient demographic and insurance information.
• Assist with financial clearance and patient payments, including pre-visit collection.
• Facilitate patients’ entrance into Mercy facilities, including scheduling, benefit verification, and pre-certification.
• Ensure compliance with HIPAA, Medicare, and regulatory requirements.
• Support multiple offsite clinic locations as a float representative.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED