Patient Access Representative
About The Position
The Patient Access Representative contributes to the overall patient experience through organization, operational support, and customer service. The role creates a positive impression for patients, families, and visitors while pre-admitting, admitting, and registering patients. It includes gathering demographic and financial information, verifying insurance benefits, explaining financial requirements, collecting patient portions, and mentoring new associates. The representative completes registration accurately, promptly, and courteously; uses technology to verify and document insurance eligibility; obtains signatures and scans applicable documents into the electronic patient record; and maintains departmental accuracy standards. The role also emphasizes the quality and integrity of patient information and patient confidentiality.
Requirements
- High school diploma or GED.
- Strong organizational and customer service skills.
- Meticulous attention to detail in information gathering and financial processes.
- Ability to communicate complex information effectively.
Nice To Haves
- Office experience in a healthcare environment.
- Medical terminology knowledge.
- Ability to multitask and prioritize.
Responsibilities
- Pre-admit, admit, and register patients while creating a positive experience for patients, families, and visitors.
- Interview patients to gather demographic and financial information.
- Verify insurance benefits and document insurance eligibility using technology according to established standards.
- Explain financial requirements and collect the patient portion prior to or at the time of service, following MSE.
- Complete patient clinical and financial data accurately, promptly, and courteously.
- Obtain signatures, verify information accuracy, and scan applicable documents into the electronic patient record.
- Maintain an accuracy rate within departmental guidelines.
- Protect patient confidentiality and uphold the quality and integrity of captured patient information.
- Mentor new associates.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
