Patient Access Representative

Women's Care•Jacksonville, FL

6d•Onsite

About The Position

The Patient Access Representative is the first point of contact for Women’s Care patients and visitors and plays a critical role in creating a positive patient experience. The role collects and verifies information needed to register patients and supports accurate scheduling and billing encounters. It also provides courteous, timely customer service in person, by phone, and by email. The representative supports front-desk operations, including scheduling, appointment confirmation, patient check-in and check-out, payment collection, insurance-related tasks, and maintaining a tidy, presentable lobby. The role requires compliance with HIPAA rules, regulations, and guidelines, as well as demonstration of Women’s Care’s mission and core values.

Requirements

High school diploma or equivalent.
Exceptional customer service experience and a genuine desire to help others while providing a positive patient experience.
Strong organizational skills.
Customer-centric focus and a warm, welcoming, professional demeanor.
Strong verbal and written communication skills.
Deadline-driven and detail-oriented approach.
High computer literacy and ability to use or quickly learn computer programs, including Microsoft Office.
Ability to multitask in a high-volume, dynamic atmosphere.
Ability to communicate and work efficiently with patients, coworkers, and providers.
Dependable, reliable, and punctual.

Nice To Haves

Preferably one year of experience in a medical office or healthcare setting; OB/GYN experience is a plus.
General knowledge of medical terminology and billing.
Experience with an electronic medical records system, particularly eClinicalWorks (eCW).

Responsibilities

Greet patients and visitors promptly and courteously.
Obtain and confirm patient demographics, update patient profiles, and verify patient identification according to Women’s Care policy.
Collect payments, assist with billing concerns, and support time-of-service collection expectations and goals.
Scan insurance cards, identification, and other pertinent information into the EMR system, including authorizations and medical records.
Set up payment plans for patients who cannot pay their balances, in accordance with Women’s Care policy.
Understand financial policies and patient forms and answer related questions clearly.
Answer a high volume of incoming phone calls and respond promptly to patient emails in accordance with Women’s Care values.
Confirm all unconfirmed appointments for the next business day.
Monitor the lobby, keep patients informed about provider delays, and assist patients having difficulty with online registration or forms when needed.
Schedule or reschedule appointments and schedule follow-up appointments at checkout.
May serve as a backup for verifying insurance information and determining possible patient payment responsibility.
Verify that insurance eligibility and registration are complete before patients see the provider.
Ensure appointments in eCW are checked out or appropriately updated at the end of each day.
Keep the lobby and front area tidy and presentable, including cleaning the waiting room when necessary.
Demonstrate Women’s Care’s mission and core values and comply with HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.